What role does the RIBO Complaints Committee play?

The RIBO Complaints Committee is primarily responsible for investigating complaints against licensed brokers. This essential function involves reviewing allegations of misconduct or breaches of professional standards regarding the actions of brokers, thereby ensuring accountability and maintaining the integrity of the brokerage profession. By investigating these complaints, the committee helps protect consumers and uphold the reputation of the industry.

In this context, the other options do not align with the role of the Complaints Committee. Providing training for new brokers is typically handled by different entities or training programs, while the approval of new insurance policies is generally under the purview of insurance regulators or companies rather than a complaints committee. Similarly, regulating broker commissions falls within the responsibilities of wider regulatory frameworks and does not pertain directly to the committee's role in handling complaints.