What procedure must brokers follow to report a claim?

Brokers play a crucial role in the claims process, particularly by assisting clients with the necessary documentation and submission of claims to their insurance companies. This support is fundamental because brokers possess the expertise and understanding of the complex insurance products their clients hold.

By guiding clients through the claims process, brokers can help ensure that claims are filed accurately and that all necessary information is included. This minimizes delays and increases the likelihood of claims being processed smoothly and efficiently. Brokers also serve as intermediaries who can advocate for their clients, using their knowledge to facilitate communication between the client and the insurance company.

In contrast, merely submitting claims directly to RIBO or advising clients to handle claims personally overlooks the valuable support that brokers provide during what can often be a confusing and stressful time. Similarly, notifying clients of their insurance limits, while important, does not cover the procedural requirements for claim submission that brokers are expected to manage comprehensively.